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Privacy and cookies policy

LRS Offroad are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.  The purpose of this statement is to explain to you what personal information we collect and how we may use it.

Your information will not be shared with 3rd parties, except where necessary to complete an order, without your permission

 

Where did we obtain your personal data?

  • By using our website, lrsoffroad.co.uk
    • Prospective customers and purchasing customers can create an account on our website providing personal data
    • When a customer makes a purchase, we use the personal account data for delivery and invoicing purposes.
  • Newsletter opt-in
    • If you subscribe to our newsletter when you create an account on our website or social media, you give us permission to use your forename, surname, email address to contact you via email or text regarding new offers and latest news.
  • Email
    • If you send us an email, the email will contain name, email address along with a time stamp and any other information that you choose to share with us.
    • It is your responsibility to make sure that your email and attachments are virus free and sent from a reputable provider.
  • Telephone
    • Purchasing customers share their personal details via the telephone when placing an order for delivery and invoicing purposes.
  • Social Media
    • Personal data, such as your name, user name, postal address, email address, phone number, date of birth, gender, country of residence and any other information about you that you might choose to volunteer, when you:
    • Submit comments or feedback for publication on our social media pages.
    • Participate in any competitions or prize draw that we may run on our social media pages from time to time.
    • Respond to our marketing communications

How we use your personal data

  • Contractual necessity
    • We will process your personal data for the performance of a contract between you and us and/or taking steps (e.g. providing a quote), at your request, to enter into such a contract to provide products.
    • It is up to you to provide this information but please note that in turn we may not be able to provide you with goods and services if some information is withheld
  • Legal requirement
    • We process personal data to comply with our legal obligations for HMRC.
    • This includes internal record keeping such as order books, customer accounts, invoices, delivery schedules and purchase data.
  • Legitimate interests
    • We will use your data for certain legitimate business interests, including the following
      • Reasonable expectation to receive a call or email to follow up an outstanding account, order, delivery or invoice.
      • IP addresses are logged when visiting the website for monitoring and security of our website.

Consent

  • We process personal data to provide you with our email newsletter in accordance with your consent.
  • You may withdraw your consent at any time using the opt out links provided in each email or by emailing us. You may also use out contact form

Supplying your personal data to 3rd parties

  • Emails
    • We do not provide your email details to any 3rd parties without your permission
  • Social media
    • Any interaction or contact (public and private) may be stored by those platforms, i.e. Facebook, Instagram, Twitter

Suppliers and subcontractors

  • We may disclose personal data including name, address and telephone number to our subcontractors (courier services) insofar as reasonably necessary for providing a service on our behalf.
  • The subcontractor is only permitted to use your data to perform the required business function necessary in providing the service on our behalf.

Financial transactions

  • All transactions on our site are handled by payment service providers
  • Data is only shared for the purpose of processing your payments, refunds and other complaints/queries relevant to that transaction
  • No financial details are retained by us

Retaining and deleting personal data

  • Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    • Legal obligation
      • Records will be kept for 5 years to comply with the HMRC tax reporting and record keeping obligations
    • Legitimate Interests
      • Where the lawful basis of our processing is based on legitimate interests we will retain your personal data for:-
        • Correspondence data such as name, telephone number, business address and email address retained for up to 5 years after order completion.
      • Personal data will be retained for a maximum period 1 year for non-purchasing customer or enquiries.
      • The period of retention of personal data that cannot be specified will be determined based on if the customers account is clear and no money is owed to us
    • Consent
      • You may withdraw your consent to be part of our mailing list at any time using the opt out links provided in each email, by emailing (sales@lrsshop.co.uk) or via our contact form

Security of personal data

  • We use an SSL (secure socket layer) certificate on our website. This encrypts the link between the website server and the end user. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
    • We will store all your personal data on secure servers, computers and mobile devices, and in secure record-keeping systems.
    • Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
    • You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    • You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password

Amendments

  • We may update this policy from time to time by publishing a new version on our website.
  • You should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights

  • We have summarised the rights that you have under data protection law.
  • Some of the rights are complex, and not all of the details have been included in our summaries.
  • Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
  • Your principal rights under data protection law are:
    • The right to access your personal data
      • You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. If you have created an account on our website, you can access your personal data in your account when logged into our website.
    • The right to rectification
      • You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    • The right to erasure
      • In some circumstances you have the right to the erasure of your personal data without undue delay.
        • Those circumstances include:-
          • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed
          • You withdraw consent to consent-based processing
          • You object to the processing under certain rules of applicable data protection law
          • The processing is for direct marketing purposes
          • The personal data have been unlawfully processed.
        • However, there are exclusions of the right to erasure. The general exclusions include:-
          • Where processing is necessary
          • For exercising the right of freedom of expression and information
          • For compliance with a legal obligation
          • For the establishment, exercise or defence of legal claims.
    • The right to restrict processing
      • In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:-
        • You contest the accuracy of the personal data
        • Processing is unlawful but you oppose erasure
        • We no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims
        • You have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent:
          • For the establishment, exercise or defence of legal claims
          • For the protection of the rights of another natural or legal person
          • For reasons of important public interest.
    • The right to object to processing
      • You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:-
        • The performance of a task carried out in the public interest or in the exercise of any official authority vested in us
        • The purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
      • You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
    • The right to withdraw consent
      • To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    • The right to complain to a supervisory authority
      • If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
      • In the UK it is the Information Commissioners Office – https://ico.org.uk/ who are responsible for data protection enforcement.
  • You may exercise any of your rights in relation to your personal data by written notice to us – either by our mailing us at sales@lrsshop.co.uk or by using the contact form

Third party websites

  • Our website includes hyperlinks to, and details of, third party websites e.g. Facebook, Instagram, Twitter
  • We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Personal data of children

  • Our website and services are targeted at persons over the age of 18.
  • If we have reason to believe that we hold personal data of a person under that age in our

Updating information

  • Please let us know if the personal information that we hold about you needs to be corrected or updated

Use of Cookies

  • Cookies are small text files that may be stored on your computer or mobile device when you visit our website. Snippets of text information is used to gather information on the user of the site for various purposes, most people think of them being used for advertising, however most are used to make the shopping cart work!  (1st Party)
    • The use of '1st party cookies' on our website is limited and are only there to enable the shopping cart to operate, navigate between pages and recognise you as a potential shopper and what is or has been in your basket. these are as follows:
      • PHPSESSID - Contains a PHP "session ID", expires when the browser is closed
        • The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible
      • Session - Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year
        • The "session" cookie is intended for the user's convenience, the site creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.
    • 3rd party cookies - these are created outside of our control, again to track movement from one site to another - such as Facebook or twitter - without these people cannot like or unlike products amongst other things.
      • We use Google Analytics, which enable us to see what pages you use so we can make the site more useful for the visitor. these are also 3rd party cookies.
      • 3rd party cookies can be limited and controlled through your own browser settings
    • Our site is hosted by https://www.bluepark.co.uk/ and their privacy policy can be viewed at  https://www.bluepark.co.uk/privacy.html

Our details

  • Website owned and operated by LRS Offroad
  • Located at
    • LRS Offroad
    • Unit 8 Croft Court
    • Off Sandall Carr Road
    • Kirk Sandall
    • Doncaster DN3 1 QL
  • Telephone
    • 01302 302 649
  • Email
    • sales@lrsshop.co.uk
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